FAQ
At Windsorshop, we aim to make your shopping experience as seamless and enjoyable as possible. Below, we’ve compiled answers to some of the most common questions:
Orders and Shipping
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders within the United States and the United Arab Emirates.
Q: How long will it take to receive my order?
A: The total delivery time is 7 to 15 business days. Orders are processed within 1 to 3 business days, and shipping times may vary based on location.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email to monitor its progress.
Q: What is your order cut-off time?
A: Orders placed by 05:00 PM EST will be processed on the same business day. Orders placed after this time will be processed on the next business day.
Returns and Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused, unwashed items in their original packaging. Please review our Return and Refund Policy for details.
Q: How do I initiate a return?
A: Contact our customer service team at [insert email/phone number] with your order details to begin the return process.
Q: When will I receive my refund?
A: Refunds are processed within 5-10 business days after we receive and inspect the returned items.
Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Google Pay.
Q: Is my payment information secure?
A: Yes, all transactions are processed using secure encryption protocols through trusted payment gateways.
Product Care
Q: How should I care for my bedding?
A: Please refer to our Care & Instruction guide for detailed washing, drying, and storage instructions.
Q: Can I use bleach or fabric softeners?
A: We recommend avoiding bleach and fabric softeners to preserve the fabric’s quality and longevity.
Customization
Q: Do you offer customized or personalized bedding?
A: Currently, we do not offer customization or personalization services. Stay tuned for future updates!
Contact Us
Q: How can I get in touch with customer support?
A: You can contact us via:
Phone: +1 2134611790
Email: support@windsorshop.shop